Is the app not opening by any chance? The likely reason could be the loading time due to downloading large-sized premade plans being updated. In such cases, please:

  1. - Wait for about 4-5 seconds.
  2. - If it takes too long, try opening the app in a location with a better network environment.
  3. - If it still doesn't open, try closing and restarting the app or deleting and reinstalling it.

If the app continues not to open, please send us the following information at, and we will do our best to identify the cause and help resolve the issue:

  1. 1) OS version
  2. 2) App version
  3. 3) Device model